New Incident Management Module: Identify. Resolve. Prevent.

We've launched a universal Incident Management module designed to help organizations of any size transition from reactive firefighting to structured, audit-ready resolution. Whether you are dealing with a minor operational hiccup, a facility issue or a critical system outage, this module provides a standardized framework to capture, analyze and resolve disruptions across your entire business.

By centralizing incident data in grc360.ai, teams can eliminate fragmented email chains and spreadsheets, ensuring that every event is used as an opportunity to strengthen the organization.

Standardized Incident Reporting

Replace manual intake with a consistent, template-based reporting workflow that ensures no critical detail is missed.

• Universal Tracking: Every event is assigned an auto-generated ID creating a permanent record for internal reviews and external audits.
• Cross-Functional Collaboration: Notify and involve multiple departments—from Finance and HR to Operations and IT—ensuring the right experts are assigned to the right incidents.
• Visual Lifecycle Tracking: Follow every incident through clear stages based on your organizational workflows

Flexible Classification & Severity Mapping

Tailor the system to your specific organizational needs with customizable categories.

• Incident vs. Crisis: Define what constitutes a "business-as-usual" incident versus a major crisis that requires executive escalation.
• Internal & External Context: Easily tag the source of the issue, whether it's a human error, a vendor failure or an external environmental factor.
• Proactive "Near Miss" Tracking: Log "Near Miss" events to identify and fix weaknesses before they result in an actual loss.

Multi-Dimensional Impact

Quickly quantify the "so what" of any incident to prioritize resources effectively.

• Multi-Dimensional Impact: Evaluate how an event affects your finances, customer trust, and day-to-day operations using severity scales.
• Financial & Insurance Tracking: For incidents involving loss, you can now track estimated values and insurance coverage status directly within the record.
• Immediate Response: Document the "first responder" actions taken to stabilize the situation before moving into deeper analysis.

Automated Notifications & Communication

Communication is critical during a disruption. The platform now automatically triggers alerts to specific teams based on the severity and type of incident. This ensures that the right stakeholders stay informed in real-time, reducing response delays and keeping leadership updated without manual status reports.

Root Cause Analysis (RCA) & Preventive Actions

Ensure the same problem doesn't happen twice with integrated "Look Back" workflows.

• Assigned Investigations: Assign deep-dive analysis tasks to subject matter experts with clear deadlines.
• Evidence Centralization: Attach photos, logs, and documents directly to the incident file to build a complete "story" of the event for future reference.
• Actionable CAPA: Create and track Corrective and Preventive Actions (CAPA) with assigned owners and automated follow-ups to verify that the fix actually worked.